What information do we collect?
When ordering or registering on our Site, as appropriate, you may be asked to enter your:
- Email Address
- Home or Business Address
- Telephone Numbers at which we can contact you
- Method of Payments (credit card and expiration date)
How we collect this information will depend on how you use our services. We may collect this information directly from you by telephone, fax, email or in person, upon completion of an application, purchase of a product or service, through an enrollment form, or through your use of our Site or the Internet. To the extent you use our Site, we may also collect information about your use of our Site, transactional and account information, e-mail and other information related to communications to our Site. Additionally, our affiliates and third parties may provide us with information about you.
You may choose not to provide some of your PII to us, but this may prevent us from fully being able to provide our products and services to you.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service; (your information helps us to more effectively respond to your customer service requests, inquiries and support needs).
- To process transactions;
- To administer a contest, promotion, survey, webinar or other Site feature;
- To provide the services and offerings that you request and to communicate with you regarding such services and offerings;
- To research, develop, manage, protect and improve our Site and services;
- To maintain and develop our service oriented software and other business systems; and
- To analyze data, or to have a third party do so on our behalf. We may match information collected from you through different means or at different times including, for example, information collected online and offline.
How do we protect your information?
The security of your PII is an important concern to us. GBG exercises reasonable care in implementing generally accepted standards of technology security in order to protect information collected via our Site from loss, misuse and unauthorized access, disclosure, alteration or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive PII. However, due to the nature of the internet and developing technologies, we cannot provide assurances as to the security of your information, and GBG expressly disclaims any such obligations. For example, an unencrypted e-mail is not a "secure" means of communicating with us, since e-mail may be intercepted by a third party in the course of its delivery. By using our Site and corresponding with us, you acknowledge that you understand and agree to assume these risks.
You are responsible for any access to or use of our Site by you or any person or entity using a password provided to you, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. You agree to (a) immediately notify us of any unauthorized use of your password, account or membership number, or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account and membership number, and notify us when you desire to cancel your account on our Site. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
We will never request that you send us any sensitive PII, such as your credit card number, password, membership number or pin number, in an e-mail or into a web site that is not located at the greenleafbookgroup.com domain name. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail or to a web site that is not on such domain name, please do not provide such information, and report such request to our privacy officer at email@example.com.
GBG may collect and store certain information about your visit to the Site, including but not limited to your IP address, your browser software and operating system, the date and time you access the Site and the Internet address of the Web site from which you linked to the Site (collectively, “clickstream data”) through the use of web bugs, e-mail bugs, clear GIFs, web beacons, tracker GIFs, data logs and similar methods. We use these technologies, for example, to identify our users, to help diagnose problems with our server, and to administer and promote our and our affiliates' and business partners’ web sites and services.
Do we disclose any information to outside parties?
We do not sell your PII to outside parties.
We may disclose your PII to affiliated and non-affiliated organizations including, for example:
- To your company or organization if you use our services under a corporate or other commercial account;
- To your credit card issuer;
- To credit reporting and fraud checking agencies;
- To debt collection agencies, if you fail to pay monies owed to us;
GBG may monitor, review, retain and or disclose an information, where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our Site properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order;
Links to Other Websites
Applicable Law and Jurisdiction
How to Correct or Update Personally Identifiable Information that GBG Maintains Or Opt Out of Receiving Marketing Materials from GBG
You can opt-out of our use and disclosure of your PII for marketing and or promotional purposes, and/or withdraw your prior consent for same, by the methods provided below. If you do so, your consent will be withdrawn; however, it is possible that you may receive correspondences scheduled prior to our receipt and processing of your opt-out request.
To Opt Out of Email Promotions, Contests or Marketing Materials: You can email us directly at firstname.lastname@example.org with the title of the email as “Unsubscribe”. (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)
or write to us at:
Greenleaf Book Group, LLC
PO Box 91869
Austin, Texas 78709
Attention: Privacy Officer
We may also provide additional methods for you to opt-out of having your PII used or disclosed for promotional and marketing purposes, such as by clicking on a checkbox located on the page of our site on which your PII is collected, or otherwise made available when you make reservations.
Your option not to receive promotional and marketing material:
(a) shall not preclude us from corresponding with you, by e-mail or otherwise, regarding your relationship with us (e.g., your account status and activity or our responses to questions or inquiries you pose to us, or order confirmations and status updates);
(b) shall not preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your PII for our internal business purposes; and
Greenleaf Book Group, LLC
PO Box 91869
Austin, Texas 78709 USA