Returns, Returns, Returns
Ask anyone that has been in publishing for more than ninety days what they like least about the industry and you will undoubtedly get the answer, “returns!” Returns are high on the list of frustrating and hard-to-accept aspects of the book business.
When I first began working in publishing years ago, I was told early on about returns during my training with our own Tanya Hall. I remember kind of chuckling when she told me that all sales could be returned for any reason at any time. Having never heard of such a practice in my prior retail, B2B, and direct to consumer experience, I thought surely she must be joking. Well, she wasn’t, but the hundreds of authors I have worked with over the years have certainly felt like the joke’s on them when it comes to returns.